Kiteleys Solicitors

Kiteleys Solicitors. 7 St. Stephen's Court, 15-17 St. Stephen's Road, Bournemouth, Dorset. BH2 6LA. Telephone 01202 299992.
Kiteleys Solicitors is the trading style of Kiteleys Solicitors Limited registered in England and Wales, registered number 03113721. VAT Registration No: 658 8813 79.
This firm is authorised and regulated by the Solicitors Regulation Authority. A list of directors is available for inspection at our registered office.

Complaints

  • Call us now on 01202 299992
    • Kiteleys Head office 01202 299992
    • Kiteleys Southampton 02380 909091
    • Kiteleys Canford Cliffs 01202 708634
    • Kiteleys Boscombe 01202 393506
    • Kiteleys West Moors 01202 863933
    • Kiteleys Ferndown 01202 875646
    • Kiteleys Highcliffe 01425 278866
    • Kiteleys Wimborne 01202 849242

Complaints are taken extremely seriously here at Kiteleys. In the unlikely event that you are not completely satisfied with how you or your case has been dealt with, we recommend you contact Mark Kiteley on 01202 299992 or send written details of your complaint to our Bournemouth office.

Similarly, if you are unhappy about any aspect of our service, or your bill then we would like to know about it so we can take the appropriate action.

At Kiteleys we endeavour to keep you informed at every stage of your case, advise you as to what action we feel would be in the best interest of your case and to act upon your instruction. We make every possible effort to ensure you are completely satisfied with, and have real confidence in how your legal matters are being dealt with.

Therefore we adhere to a strict code of professional conduct and have put a detailed complaints procedure in place. Mark would be happy to provide you with a copy of this procedure on request.

We aim to resolve any grievances quickly, however if you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman (at Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ ) to consider your complaint. Please note that normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us regarding your complaint.

We pride ourselves on offering an approachable face to the law and a very personal service. We would like you to feel comfortable to discuss any grievances you may have with us, or to let us know by any of the means listed above. We strive to offer high levels of client care and will always be happy to answer any questions you may have concerning a complaint.

You can read the Code of Conduct on the SRA website here.

The Department for Business, Innovation and Skills (BIS) has confirmed that the EU Regulation on Consumer Online Dispute Resolution (ODR) is likely to include solicitors who send and receive contracts, customer-care information, etc to clients via email.  In brief, under the regulation the EU will operate an Online Dispute Resolution Platform to allow consumers who have a complaint about a product or service bought online to submit the complaint via an online complaint form to a trader based in another EU member state.  The portal may be accessed at http://ec.europa.eu/odr.  You can reach Mark by email: mark.kiteley@kiteleys.co.uk

Latest Legal News


What our clients say

Nothing more you could do, Amanda Loe was very professional and helpful

Darren Gibbs - Dorset

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Kiteleys Solicitors. 7 St. Stephen's Court, 15-17 St. Stephen's Road, Bournemouth, Dorset. BH2 6LA. Telephone 01202 299992.
Kiteleys Solicitors is the trading style of Kiteleys Solicitors Limited registered in England and Wales, registered number 03113721. VAT Registration No: 658 8813 79.
This firm is authorised and regulated by the Solicitors Regulation Authority. A list of directors is available for inspection at our registered office.