Complaints

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Complaints

At Kiteleys we endeavour to keep you informed at every stage of your case, advise you as to what action we feel would be in the best interest of your case and act upon your instruction.

We pride ourselves on our high levels of client care and feel that it is unlikely that you will not be satisfied with our work and the level of service we offer.

However if you are unsatisfied with the way in which your claim is being handled, we recommend the following steps so that we may resolve any grievances quickly and return to achieving the best possible outcome to your claim.

If you are unhappy about any aspect of the service you have received or about the bill, please contact Mark Kiteley on 01202 299992 or by post to our Bournemouth office. We have a procedure in place which details how we handle complaints and Mark would be happy to provide you with a copy on request.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman (at Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ ) to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.

We'd be happy to answer your questions! Call us on 01202 299992 or enquire online.

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