Privacy Policy

At Kiteleys solicitors we take the privacy of your personal information seriously. This privacy notice aims to give you information on how Kiteleys Solicitors collects and processes your personal data.

This information is for general visitors to our website.  If you are a client of ours we may process more personal data which clients will be provided more information regarding during the engagement process.

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use this website.

By using this website, You agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect:

1)      Personal Information through submission of Contact forms:

i)        Name

ii)       Contact information (Email Address, Phone Number)

2)      Non – Personal Information through site analytics (Google)

i)        Browser

ii)       IP Address

iii)     Device

iv)     Operating System

3)      Cookies

i)        We use cookies to enhance your experience and for analytics purposes. You can manage your cookie preferences through your browser settings.

How We Use Your Information:

·         To contact you following a contact form submission – Our forms require Name/Phone/Email Address so we will use this information to respond to these enquiries.

·         We use google analytics to monitor our website trends.   - This may monitor your Browser/IP Address/Device and operating system.

·         Feedback – Our feedback form allows you to give feedback to improve our services.  In this form you can record your Name but this isn’t required.

How we protect your personal data

We know how much data security matters to all our clients.  With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all areas of our website using SSL.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Cookies

Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit a website. They help the website recognize your device and remember certain information about your preferences or past actions.

Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the proper functioning of our website. They enable you to navigate our site and use its features.

  • Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data helps us improve our website's performance.

  • Functionality Cookies: These cookies remember choices you make (such as language preferences) to enhance your experience.

We use cookies for various purposes, including:

  • Enhancing your user experience.

  • Analyzing website traffic and user behavior.

  • Customizing content and advertising.

  • Improving our website's performance and functionality.

Managing Cookies:

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your device and configure most browsers to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences each time you visit our site.

Third-Party Cookies:

Some cookies on our website come from third parties, such as analytics services or advertisers. We do not control the use of these cookies, and you should refer to the third party's privacy policy for information on how they use cookies.

By using our website, you consent to the use of cookies as outlined above.

Lawful Reasons for Processing your data:

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

  • Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.

  • Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

  • Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

How long do we keep your data for:

Personal data may be stored by the website for a period of up to 90 days after which time it is removed automatically.

Your Data Protection rights:

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at office@kiteleys.co.uk if you wish to make a request.

Complaints:

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

You can contact them by calling 0303 123 1113 or go online to www.ico.org.uk/concerns

If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.